Contacting Salesforce Support

We, at Change Machine, only support the Change Machine COACH app and will always do our best to help you use Salesforce but we cannot always support functions outside of the Change Machine app. For help with other native Salesforce features and functions, you may need to contact Salesforce Support for more help. 

Create a Salesforce Case

If you are able to log into Salesforce, the best way to get help is to create a case.

1. Log into Coach, click on the Question Mark icon at the top right of your screen and then select Get Support.
   
   
   
2. You will need to create a Trailblazer Account if you have never submitted a Salesforce Support Case before. Fill in the required information to complete your Trailblazer Profile.
   
   You may be asked to connect a Google or social media account to your new Trailblazer Account but you do not need to do this. Click on "Skip for Now" to skip this part.
   
   NOTE: Creating a Trailblazer Account will allow you to access the Salesforce Learning Trailheads to learn more about Salesforce and collect knowledge badges.
   
   
3. On the Salesforce Help website, click on Contact Support on the top left corner of your screen.
   
   
   
4. Click on Create a Case on the next page.
   
5. On the Create a Case page, fill out the Case fields with all information relevant to your issue or question.

By Phone, Email or Chat

If you are not able to log into Salesforce, you can contact Salesforce Support using one of these methods:

• Nonprofit Success Pack (NPSP) Users:
  • Chat: Click on the chat icon on this website (https://www.salesforce.org/products/nonprofit-success-pack/)
  • Email: [e-mail]
  • Phone: [phone]